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Q1: What is IDstation.online?

IDstation.online is an online service to securely store digital passport photos. If you need a digital passport photo go to a local photo retailer to have your passport photo taken and ask for a digital photo with a code. On idstation.online your personal code will give you access to your photo and your personal code can be used in official online applications such as the online renewal of your passport or driving license

Q2: What is a digital passport photo?

A digital passport photo is a passport photo saved as a file. You need a digital passport photo for certain online applications such as online passport renewal or online Visa applications. Your local photo retailer will be able to help you further

Q3: How do I get a digital passport photo?

Go to a local retailer with a passport photo service and tell them you need a digital passport photo with a code. Check the Store Locator to find a local retailer nearby with such a digital passport service. The photo retailer will take your photo and upload the digital passport photo to IDstation.online. You will still get a printed copy of your passport photos. That printed copy contains a unique personal code. Here at idstation.online you can enter your personal code to access and download your digital passport photo. Your also need your personal code when you go online to apply for a new passport, driving license or Visa.

Q4: What is a personal code?

A personal code is a code that uniquely identifies your photo. Your personal code is assigned to your photo when it is saved on IDstation.online. You will need it to access your photo or use it in an online application. Keep your personal code to yourself and do not share it with others. Click here to see some examples.

Q5: I have a personal code, how do I download my photo?

If you have your personal code you can enter that code here at https://idstation.online/ to see the photo, download it or even delete it, if you would want to. Click here for a short manual

Q6: I have a personal code, how do I use it for an online renewal application.

Please follow the steps that are on the print out with your digital photo you received from your retailer. If you have any other questions, please check the Help page of the government website.

Q7: Why does the website say “Invalid code” when I enter my personal code?

This error will appear if the code you entered could not be found in the database. This usually is due to a typo. When entering the personal code you need to make sure you do not make a mistake such as typing an I instead of a 1 or an O instead of a 0. Personal codes are case sensitive and have letters and numbers.

Q8: My code has 8 digits which is not enough for the UK passport renewal website.

If your print-out only contains your personal code of 8 digits, your photo has likely been uploaded with a different template than United Kingdom online renewal. You can see the template that was used on your print-out, or by viewing your photo online. To see an example of a correct print-out for UK online renewal, click here.

If you did not receive a correct upload, please contact your retailer.

Q9: My photo is rejected by the online renewal website.

Your photo can be rejected on a number of its digital properties, such as quality or size. Once your photo has been uploaded, it cannot be changed or edited. This means that if your photo is consistently rejected by the online renewal website, a new photo will have to be taken. You will always receive feedback on why your photo was rejected. Please contact your retailer with the reason for rejection for further assistance.

Q10: I've lost my personal code!

Your personal code is the only way to access your photo. You receive your personal code on a printout your retailer provides and by email. If you lose both please contact your local retailer for a new photo.

Q11: How do I change the email address?

To change the email address attached to your Personal Code, please follow our short how-to by clicking here.

Q12: Why didn't I get an email with my personal code?

When you don't receive an email, the email may be blocked by a SPAM filter. Please check your Spam or Junk email folder. The subject of the email is 'Your digital passport photo is stored'. Another possible reason is that your email address was not entered correctly. If you want to change that email address, click here for a short how-to.

Q13: Why didn't I get an email with my digital passport photo?

When you don’t receive your photo the email may be blocked by a SPAM filter. Please make sure to check your Spam or Junk email folder. The subject of the email is Your digital passport photo. Another way to get your photo is to simply download it. Enter your personal code on IDstation.online and click 'Download Photo'.

Q14: How do I delete my photo from IDstation.online?

You can delete your digital photo by entering your code on https://idstation.online/ and delete your data by clicking the button Delete this data.

Q15: How long will my photo be stored by IDstation.online?

Your digital photo will be stored for 6 months. A photo taken more than six months ago is not recent and can no longer be used for official documents. Since there is then no longer any reason to keep the passport photo stored, we are obligated to remove it.

Q16: Can others see or access my photo?

A personal code is a code that uniquely identifies your photo. Your personal code is assigned to your photo, when it is saved on IDstation.online it is not possible for other people to access your digital photo.

Q17: Why is my photo deleted after 6 months?

An official document requires a recent photo. A photo taken more than six months ago is not recent and can no longer be used for official documents.

Q18: Why did I receive an email that my photo expired?

After six months your digital photo is automatically deleted from the server since an official document requires a recent photo (no more than 6 months old). The email you received is a notice that your photo has expired and has been deleted. If you wish for a new digital photo, please visit your retailer.

We have added some new features to this portal.

End Users

A new page is added as a store locator, where the users can locate the nearest available stores based on their geographic location.
When the users enter a wrong code, they will be reminded of the remaining number of attempts they have to enter a correct code, before they get blocked out. This is in place to avoid any wrongful attempts.
The users can now modify/update their email address after entering the unique code
They can also delete their photograph and information from our records.
ISO Data is now available for viewing.
EXIF information is also available for the newer uploads. For the older records, this information is unavailable.
Now the users can also check if the photo was digitally altered. This data will only be available for the newer uploads. For the older uploads, this information is unavailable, and hence, will not be shown on the screen.

ID station Owners

There are some country templates which are required to have restricted access for uploading photos. If the IDstations are not authorized for a particular country, then they will receive a message saying so.
The ID station Owners can now add a new license to their ID stations view the "Manage Licenses" options on IDstations screen.
They can clear the existing license, thereby freeing it up to use it with another ID station.
It is now possible to overwrite the older license with a new one.
They can also unregister an IDstation if they don't wish to use it any more.

Distributors

The distributors now have a report available to view the upload details for their IDstations.
The distributors will be able to transfer the IDstations to a different user. This is useful in case of an unused IDstations.
The distributors can view the status of ID station Owners, whether their email address is confirmed or not.
They also have access to confirm the Email address themselves, in case the ID station Owners are not able to do so from their end due to any reason.

Last updated: 17-03-2018

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About us

IDstation.online is a secure and sophisticated service for storing digital passport photos. Digital passport photos are stored as a service to you as well as for governments that need your digital passport photo to renew you passport or driving license. IDstation.online is a service provided to you by a large network of photo retailers in many countries. You can use the store locator to find a retailer nearby that offers this service.

Join us

IDstation.online is a secure and sophisticated service for storing digital passport photos implemented by a large network of photo retailers in many countries. Are you a retailer with a photo service and do you want to join our network? We will be happy to add you to our network. Please contact us for more information.

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