IDstation.online is a global service available in many countries. In every country, there are many photo retailers to help you. Depending on your query, please follow one of the procedures below:
If you have a question about IDstation.online or its services, please send us an email by clicking here.
IDstation.online is an online service to securely store digital passport photos. If you need a digital passport photo go to a local photo retailer to have your passport photo taken and ask for a digital photo with a code. On idstation.online your personal code will give you access to your photo and your personal code can be used in official online applications such as the online renewal of your passport or driving license
A digital passport photo is a passport photo saved as a file. You need a digital passport photo for certain online applications such as online passport renewal or online Visa applications. Your local photo retailer will be able to help you further
Go to a local retailer with a passport photo service and tell them you need a digital passport photo with a code. Check the Store Locator to find a local retailer nearby with such a digital passport service. The photo retailer will take your photo and upload the digital passport photo to IDstation.online. You will still get a printed copy of your passport photos. That printed copy contains a unique personal code. Here at idstation.online you can enter your personal code to access and download your digital passport photo. Your also need your personal code when you go online to apply for a new passport, driving license or Visa.
A personal code is a code that uniquely identifies your photo. Your personal code is assigned to your photo when it is saved on IDstation.online. You will need it to access your photo or use it in an online application. Keep your personal code to yourself and do not share it with others. Click here to see some examples.
Please follow the steps that are on the print out with your digital photo you received from your retailer. If you have any other questions, please check the Help page of the government website.
This error will appear if the code you entered could not be found in the database. This usually is due to a typo. When entering the personal code you need to make sure you do not make a mistake such as typing an I instead of a 1 or an O instead of a 0. Personal codes are case sensitive and have letters and numbers.
If your print-out only contains your personal code of 8 digits, your photo has likely been uploaded with a different template than United Kingdom online renewal. You can see the template that was used on your print-out, or by viewing your photo online. To see an example of a correct print-out for UK online renewal, click here.
If you did not receive a correct upload, please contact your retailer.
Your photo can be rejected on a number of its digital properties, such as quality or size. Once your photo has been uploaded, it cannot be changed or edited. This means that if your photo is consistently rejected by the online renewal website, a new photo will have to be taken. You will always receive feedback on why your photo was rejected. Please contact your retailer with the reason for rejection for further assistance.
Your personal code is the only way to access your photo. You receive your personal code on a printout your retailer provides and by email. If you lose both please contact your local retailer for a new photo.
To change the email address attached to your Personal Code, please follow our short how-to by clicking here.
When you don't receive an email, the email may be blocked by a SPAM filter. Please check your Spam or Junk email folder. The subject of the email is 'Your digital passport photo is stored'. Another possible reason is that your email address was not entered correctly. If you want to change that email address, click here for a short how-to.
When you don’t receive your photo the email may be blocked by a SPAM filter. Please make sure to check your Spam or Junk email folder. The subject of the email is Your digital passport photo. Another way to get your photo is to simply download it. Enter your personal code on IDstation.online and click 'Download Photo'.
You can delete your digital photo by entering your code on https://idstation.online/ and delete your data by clicking the button Delete this data.
Your digital photo will be stored for 6 months. A photo taken more than six months ago is not recent and can no longer be used for official documents. Since there is then no longer any reason to keep the passport photo stored, we are obligated to remove it.
A personal code is a code that uniquely identifies your photo. Your personal code is assigned to your photo, when it is saved on IDstation.online it is not possible for other people to access your digital photo.
An official document requires a recent photo. A photo taken more than six months ago is not recent and can no longer be used for official documents.
After six months your digital photo is automatically deleted from the server since an official document requires a recent photo (no more than 6 months old). The email you received is a notice that your photo has expired and has been deleted. If you wish for a new digital photo, please visit your retailer.
Last updated: 17-03-2018
IDstation.online is a service of DPS Digital Photo Systems BV, The Netherlands.
The objective of IDstation.online is to securely store your digital passport photo in order for you to be able to use this digital passport photo in online applications or when applying for an official ID document.
IDstation.online is designed and implemented according to the latest GDPR regulations. We are committed to protecting your privacy!
On the website www.idstation.online you will be able to manage your digital photo. You are able to access, obtain and delete the data at any time.
Your personal data will be automatically deleted after 6 months and we will notify you of this event.
We will not allow any third party to access your photo unless initiated and approved by yourself. This means that official online applications such as online passport renewal programmes can only access your photo if you have started that online application, entered your personal code and approved the usage of your photo in that online application. Your digital passport photo was uploaded by a photo retailer or photographer to IDstation.online after you have been properly informed of this and after you have given permission to upload and store your digital passport photo. The retailer or photographer that took your passport photo has acknowledged that he/she has properly informed you of the fact that your digital passport photo will be stored in IDstation.online for 6 months and the retailer/photographer has acknowledged that you have given permission to upload and store your digital passport photo on IDstation.online. If at any point you feel that this is not the case you can immediately delete your personal data from IDstation.online. If your photo was taken by a self-service device such as a photo booth you will have confirmed that you have understood the procedure of storing of your photo at IDstation.online and you have given permission to do so. This will have been done by clicking on confirmation buttons on the touch screen.
If you feel you need to inform us of any event or incident you are not comfortable with, please feel free to contact us.
As IDstation.online is also a website and when visiting the website we will collect some information from you such as IP address, type of OS and browser and so on.
This information is collected to maintain quality of service, implement security features and in general to be able to generate statistics.
All information stored by IDstation.online is stored on servers within the EU.
In case of a security breach in our systems where personal data may be involved we will inform you appropriately and according to the GDPR regulations. DPS – Digital Photo Systems BV may occasionally update these terms and conditions. We advise you to check this document every once in a while. If you want to contact us please follow the link below: