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Contact us


IDstation.online is a global service available in many countries. In every country, there are many photo retailers to help you. Depending on your query, please follow one of the procedures below:

I NEED HELP
If you have a digital passport photo with a personal code and need help using it, please start with going over the Frequently Asked Questions in the FAQ page. If your question isn't there, please send us your question using this Support Form.

MY PHOTO IS REJECTED
If your photo is rejected please first contact the retailer that took the photo. They will be able to help you and retake the photo if necessary. The contact details of the retailer are on the printout. You can also see the retailer's contact details if you fill in your personal code here.

I HAVE A COMPLAINT
If you have a complaint about our service please fill in this Complaints Form

If you have a question about IDstation.online or its services, please send us an email by clicking here.

IDstation.online privacy terms and conditions


IDstation.online is a service of DPS Digital Photo Systems BV, The Netherlands. The objective of IDstation.online is to securely store your digital passport photo in order for you to be able to use this digital passport photo in online applications or when applying for an official ID document.

IDstation.online is designed and implemented according to the latest GDPR regulations. We are committed to protecting your privacy! On the website www.idstation.online you will be able to manage your digital photo. You are able to access, obtain and delete the data at any time. Your personal data will be automatically deleted after 6 months and we will notify you of this event.

We will not allow any third party to access your photo unless initiated and approved by yourself. This means that official online applications such as online passport renewal programmes can only access your photo if you have started that online application, entered your personal code and approved the usage of your photo in that online application. Your digital passport photo was uploaded by a photo retailer or photographer to IDstation.online after you have been properly informed of this and after you have given permission to upload and store your digital passport photo. The retailer or photographer that took your passport photo has acknowledged that he/she has properly informed you of the fact that your digital passport photo will be stored in IDstation.online for 6 months and the retailer/photographer has acknowledged that you have given permission to upload and store your digital passport photo on IDstation.online. If at any point you feel that this is not the case you can immediately delete your personal data from IDstation.online. If your photo was taken by a self-service device such as a photo booth you will have confirmed that you have understood the procedure of storing of your photo at IDstation.online and you have given permission to do so. This will have been done by clicking on confirmation buttons on the touch screen.

If you feel you need to inform us of any event or incident you are not comfortable with, please feel free to contact us. As IDstation.online is also a website and when visiting the website we will collect some information from you such as IP address, type of OS and browser and so on. This information is collected to maintain quality of service, implement security features and in general to be able to generate statistics. The IDstation.online website will use cookies. You are free to accept or decline the use of cookies through the settings of your web browser. All information stored by IDstation.online is stored on servers within the EU.

In case of a security breach in our systems where personal data may be involved we will inform you appropriately and according to the GDPR regulations. DPS – Digital Photo Systems BV may occasionally update these terms and conditions. We advise you to check this document every once in a while. If you want to contact us please follow the link below:

For any further assistance, contact us.
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Responsible Disclosure Statement

For all photo related queries, kindly contact your retailer. The store details are available on the photo printout.

For all other queries/remarks, contact support@idstation.eu.